Between, on the one hand, the C.V.B.A. Holiday Suites,
(a) with company number BE0834.230.286,
(b) with headquarters at Monnikenwerve 17-19, BE-8000 Bruges,
(c) represented here by one director under the articles of association:
– Ms. Anaë Huybrechts, General Manager,
(d) hereinafter referred to as the operator,
and on the other hand
(a) with company number,
(b) with seat at
(c) statutorily represented here by
(d) hereinafter called the tenant,
Contact details of the local representative of the group:
– Name:
– Phone:
– E-mail:
The following definitions are agreed upon between the parties:
(a)
The Belgian B.V. “Holiday Suites” (0834.230.286) and/or the Belgian B.V. “Holiday Suites International” (0644.384.658) are hereinafter collectively defined as “Holiday Suites”.
b)
When an agreement is made between Holiday Suites and a legal or natural person as a second party, this legal or natural person is meant when referring here to terms such as “tenant” and not the main responsible person on site who practically accompanies the group during their stay.
The standard timeline for booking and payment of business bookings is as follows:
a)
The renter sends a request for quotation to Holiday Suites.
(b)
Holiday Suites will inquire and make an offer.
c)
The tenant confirms the offer. The landlord checks that the requested accommodations are still available. When confirming the offer, the hirer also agrees to Holiday Suites “general terms and conditions and house rules.
d)
Upon receipt of the booking confirmation, the booking is entered.
e)
The hirer receives a confirmation of the booking made with Holiday Suites” re-booking number.
f)
The hirer provides the complete list per room of guests, including their cell phone number and email address. This way Ho-liday Suites can provide the necessary information for the stay.
g)
At the latest 30 days before arrival: 100% of the total amount including the security deposit must be paid.
h)
At the latest 2 calendar days before arrival: Holiday Suites provides via email the access codes, directions and practical information.
i)
Arrival day: accommodations are available from 3 p.m. (see also article 12).
j)
During the stay: If Holiday Suites can further assist you or if the tenant has any questions, you can always contact us at the telephone number +32 (0)2 588 03 03. Holiday Suites can be reached 7/7 from 8am-2pm.
k)
Check-out: Before departure, one should do the final washing in each accommodation, empty the bins and put the bed linen in the linen bag. If there is no linen bag, the sheets may simply be left on the kitchen floor. The check-out must be done before 10h in the morning . If the accommodation is not vacated in time, an extra night (including rent, energy cost and accommodation tax) will be charged (see also article 12).
l)
If there is no damage and all check-out tasks have been performed correctly, Holiday Suites will refund the security deposit to the holiday-maker.
m)
In case of damage or costs related to tasks not performed, the holiday-maker will receive an invoice. The amount to be collected will be deducted from the
deposit or paid extra by the tenant.
Holiday Suites only accepts reservations from legal entities, and natural per-sons over 18 years of age. Holiday Suites reserves the right to refuse a reservation at any time without giving reasons. Holiday Suites must be provided in advance with the personal data of all guests including address, phone number and email address of all persons present during the stay. This is to ensure the necessary communication with the guests and to be in compliance with tourism legislation. If they are missing, Holiday Suites will not be able to communicate important arrival and departure information (access code, directions, etc.).
Every tenant staying at Holiday Suites must have a different permanent address. Ho-liday Suites focuses only on recreational tourism stays and tourism in the context of professional activity.
The conditions are granted to the tenant for the purpose of his activity. They are granted on the express condition that the stay in Holiday Suites, operated under the Holiday Suites Group brand, is part of a business booking. These conditions do not apply to standard rentals to private individuals via the website.
The hirer undertakes not to disclose, directly or indirectly, in any manner whatsoever, the prices granted to him within the framework of the present contract to third parties; in the case of indirect sales, he is obliged to impose this obligation on his co-contracting party. These prices are not commissionable.
This contract is concluded intuitu personae. The lessee undertakes to comply with and enforce all obligations that accrue to him by signing this contract. This obligation is considered a result commitment.
Any contract modification must be requested in writing and in advance by the renter. Holiday Suites also confirms the acceptance of this change in writing. If no agreement is found, Holiday Suites reserves the right to cancel the contract and apply the penalties mentioned in Article 6.
At least 7 days before arrival, Holiday Suites must be in possession of a list of all participants (name, cell phone number and email address). Only in this way can Holiday Suites send all necessary information to the guests before arrival. If there is a change in the guests staying during the stay, this must be communicated to the hirer 48h before the arrival of the new guests.
For billing purposes, we take into account and charge all services ordered for the entire stay. Full or partial cancellation of the original reservation must always be addressed to Holiday Sui-tes in writing and in a timely manner.
A change in the period in which the group stays or a partial cancellation of the group may be considered a full cancellation at Holiday Suites.
Partial cancellation is equivalent to a 10% reduction of the invoice amount. This may relate both to a change in the period of stay and / or a change in the number of rooms / persons and / or to the discounts applied.
For cancellations or reservations within 30 days before arrival or during the stay, we apply the following cancellation terms:
Holiday Suites receives the cancellation
Cancellation fee (% of total invoice amount)
between booking confirmation and up to 14 days before departure
Between 14 to 8 days before arrival
70%
Within 7 days before arrival or on the day of arrival
100%
In case of no-show (cancellation without prior written and temporary notice) Holiday Suites reserves the right to charge the renter a fee equal to 100% of the amount of the services reserved for the entire stay.
Arrival is foreseen on the day of arrival from the agreed hour (until 10 p.m.). Failure to arrive within 24 hours of the agreed date without notification may be considered a cancellation (no refund).
If the execution of the agreement is prevented or made impossible in whole or in part, whether temporarily or not, and this due to circumstances beyond the control of Holiday Suites (strikes, pandemic, danger of war, terrorism, blockades, fire, floods, storms and other serious disturbances of any kind), force majeure exists on the part of Holiday Suites.
In exceptional circumstances or in cases of force majeure, Holiday Suites reserves the right to transfer all or some of the guests, at no extra charge, to accommodation of at least an equivalent category. The cost of the transfer shall be borne by Holiday Suites. Holiday Suites will not charge any form of compensation for this.
Unless otherwise stated in the confirmed offer, the client must pay for the stay in full 30 days before arrival.
Payments are made in the currency specified on the invoices issued by Holiday Suites.
If payment deadlines are not met, Holiday Suites is entitled to demand the outstanding balance from the client immediately. In this case the payment of the client must reach Holiday Suites within 7 days from the date of the written request by Holiday Suites. If the client does not pay the amount by the deadline, the reservation will be considered cancelled. In this case, any down payments shall be considered part of the compensation.
Holiday Suites will send an invoice in advance per (group) reservation.
The deposit must be paid to Holiday Suites prior to arrival. Payments of the guarantees are made by bank transfer to the account number listed on the guarantee document, which will be transferred to the Renter by Holiday Suites.
The guarantee is determined according to the conditions communicated with the offer and/or invoice. With it, damages may be paid to Holiday Suites, to which the client agrees. In the absence of funds for the payment of damages, the client must systematically supplement this deposit. The deposit or the remaining amount after payment of damages, will be released only at final check-out after inspection of the accommodation by Holiday Suites.
At the end of the rental period – and this within 3 weeks – the deposit (or the remaining deposit minus expenses incurred for damages) will be refunded by Holiday Suites to the customer’s account by wire transfer. To ensure prompt refunding of the deposit, it is important that Holiday Suites is in possession of an IBAN and SWIFT/BIC code at the time of booking.
VAT, as well as other taxes and charges depend on the location of Holiday Suites and are subject to change at the request of local au-torities.
The negotiated rates include VAT. They will be billed to the renter by Holiday Suites. If the applicable VAT rate, included in the negotiated rate, increases or decreases after the conclusion of this agreement, the rates applied by Holiday Suites to the renter will be adjusted.
The VAT rate applied will be the rate in effect on the date of issue of the invoice.
Any request for changes to the billing-payment terms stated under this article must be submitted to Holiday Suites for formal approval, in a timely manner and in writing, and may result in a file management fee supplement.
The lessee undertakes to take out and maintain the insurance required for the exercise of his activity. Holiday Suites also declares to have taken out insurance covering Holiday Suites’ activities.
This contract is governed by Belgian law.
The Parties declare domicile for the execution of the present agreement at the respective seats of the companies they represent, or at the address of the (natural person) tenant.
Tenant communications to Holiday Suites are handled by the tenant. Changes or cancellations in the case of a business reservation are not handled by Holiday Suites per accommodation unit. The hirer makes the cancellation or changes in writing or by telephone (with written confirmation afterwards).
The Holiday Suites house rules must be respected by the tenants at all times. If these house rules are systematically not respected, Holiday Suites is obliged to terminate the cooperation as agreed upon in the individual agreement.
If one or more individuals placed by the tenant in one of the residences at Holiday Suites do not comply with these rules, that person will leave the accommodation within the predetermined period determined by Ho-liday Suites. The person in question will no longer be accepted for future stays in Holiday Suites residences. The tenant will house the person in question somewhere else.
Serious violations:
The house rules apply throughout the estate and in both the accommodations and the common parts of the residences.
For residences where an outdoor pool is available, there is no access for tenants to the outdoor pool (unless otherwise stated in the agreement).
For residences with a parking space, the use of this parking space is permitted only with the express permission of Holiday Suites or upon payment of the parking fee.
Holiday Suites has the right to discontinue its services when tenants hinder the proper functioning of Holiday Suites or endanger the good name and/or safety of Holiday Suites and/or its tenants. Renters shall bear the repair costs in the event of damage to the accommodations provided.
If, after entering the accommodation, the renter finds that something is missing or broken, the renter must report it the day of arrival (as stated on the reservation) and within the arrival hours (between 3pm and 10pm) by telephone at +32 (0)2 588 03 03. If not, this will be charged after departure.
It is strictly forbidden to allow people who are not registered tenants to stay. If such facts are established by one of our Holiday Suites employee or representative, Holiday Suites has the right to remove the tenants from the property, without the right to a refund and/or with deduction of the deposit.
Under no circumstances may the renter take up residence on one or more of the rented accommodations. The renter hereby accepts that the accommodations are reserved for the period indicated on the reservation form. This agreement is in no way subject to the current rental legislation concerning primary residences, as this contract is only a proof of reservation for furnished vacation accommodation and for a limited duration.
Upon request, pets are allowed in Holiday Suites. The additional costs are for the tenant and will be communicated in the offer and / or invoice. A maximum of 2 pets are allowed per accommodation. It is strictly forbidden to keep pets that are not registered. If such facts are established by one of our Holiday Suites employee or delegate, Holiday Suites has the right to charge for the pet(s) for the entire period of stay or remove the tenant from the property, without the right to a refund and / or with deduction of the deposit.
It is strictly forbidden to smoke on Holiday Suites premises. In case of violation, the deposit will be retained in full and a fine of 250 € will be charged for each violation. No cigarette butts or ashtrays may also be visible on the terraces or balconies.
We kindly ask you not to make any noise that can be heard outside the rooms. After several warnings, we will be forced to take appropriate measures. After 10 p.m., we ask everyone to maintain peace and quiet on our property. Our concierge will strictly ensure that the silence is respected and has the right to address the tenants accordingly. Holiday Suites has the right to ask tenants to leave the building for noise, drunkenness and nuisance on the property or in the building. Tenants are explicitly requested not to move in groups of more than 6 people.
During your stay, please keep in mind that maintenance work may be performed at our premises. We try to keep this to a minimum and there is no entitlement to any compensation. Maintenance work is always notified to tenants before or during the stay.
Holiday Suites is not responsible for theft, loss or damage of any kind during or as a result of the stay. The renter is always jointly and severally liable for the inflicted damage to or loss of Holiday Suites property.
Under no circumstances should furniture, small equipment and appliances be moved, altered or stolen. Mattresses may also not be moved and placed on other furniture. Sanctions will be taken upon noticing these acts, with Holiday Suites reserving the right to claim possible damages. In case of criminal acts by the tenant or third parties, Holiday Suites has the right to report these acts to the police or to our co-owners.
In case of damage to the accommodation, the common parts of the residence or the domain infrastructure, the deposit will be retained in one lump sum. Holiday Suites has the right to carry out repairs unilaterally. The deposit must be systematically replenished in case of shortages.
No additional equipment may be placed on the patio or visible from outside (by way of non-exhaustive example: no washed clothes on the balustrade, no trash or beer bins visible through the window, no satellite dishes, etc.).
Holiday Suites is a standardized tourist accommodation. Under no circumstances may the arrangement of the unit or exterior be altered (by way of non-exhaustive example, no holes may be drilled, no thumbtacks may be placed, no additional patio furniture may be placed, and nothing may be placed in the hallway).
Kitchen appliances may only be used for normal cooking purposes. No additional electrical appliances not specific to Holiday Suites’ inventory can be used in the accommodation (muv chargers for cell phones and laptops). If this is done, an additional cost of 50 Euro per device will be charged. Electric cars cannot be charged via the electricity provided in the accommodations. In case of non-compliance, an additional cost of 100 Euro will be charged immediately and the consumption of electricity costs of the suite will be checked. In case of high consumption of electricity during the stay, Holiday Suites has the right to charge additional fees. Garbage must be properly disposed of by tenants in the designated containers on the property. No garbage may be deposited next to the containers. Garbage is also not allowed on the terraces or balconies of the accommodations.
All electricity, heating and air conditioning must be turned off when the tenant is not present. Holiday Suites has the right to turn off the above if necessary and charge for non-compliance.
Keys
Holiday Suites may charge for loss of keys, intervention of its own staff or a locksmith. The renter must always ensure that keys are handled as a good steward.
Access codes
The access codes will be sent at the earliest 2 working days before arrival. There is an access code for the residence and an access code for the accommodation. Access codes must always be used correctly. If you have any questions about access codes, please call 003225880303 from 8 a.m. to 10 p.m. at any time. The access codes to the accommodations or to the domain are for personal use only and may under no circumstances be passed on to external parties or visitors.
Wifi is not a guaranteed service. You are not permitted to download videos or live stream videos. If Holiday Suites determines that a violation has occurred, Internet access will be denied for the affected accommodations.
To ensure your safety, you will be filmed in our residences. The purpose of camera surveillance is to establish or detect all kinds of nuisances or criminal acts against our property or third parties. Images are collected, processed or stored for this purpose.
Objects left behind and found afterwards by Holiday Suites can be returned at the request of the tenant. Holiday Suites will charge an administrative fee of at least 25€, this amount can be increased if necessary.
Arrival is scheduled from 3 pm and until 10 pm on the day of arrival. If you do not arrive within 24 hours of the agreed date without notifying us, we will assume that you have cancelled your reservation (no refund is possible).
The vacation accommodation must be vacated by 10 a.m. on the day of departure. Before leaving, do the dishes, empty the garbage cans and remove the bedding from your bed. There is usually a linen bag available for the used bedding. If not, you can throw the bedding on the kitchen floor. If additional work needs to be performed by the cleaning crew, all or part of the deposit (with a minimum of 50 euros per task not performed) will be retained, administration fees will also be charged. Final cleaning will be performed by Holiday Suites. Tenants will leave their accommodation and the residence no later than the agreed time. The keys (if applicable) will be returned at the agreed location. If the accommodation is not released on time, an extra night will be charged (including rent, energy costs and residence tax)
If a renter steals and/or damages Holiday Suites equipment or devices for any reason, the following fees will be charged:
This list is not exhaustive.
Following rates will be charged in case of non-performance of basic cleaning tasks in interim cleaning or final cleaning:
Other costs that may be charged:
This list is not exhaustive.
Before your arrival and after your departure, cleaning is always done by Holiday Suites itself for quality reasons.
A Holiday Suites employee has the right to inspect the unit at an agreed upon time.
Holiday Suites will schedule interim cleaning for stays longer than 2 weeks (as agreed upon in the individual quote). There will be an additional charge for each interim cleaning. Tenant will be notified in advance of the day of the interim cleaning. If the tenant refuses the interim cleaning, it will still be charged. An additional interim cleaning will also be scheduled and paid for by the tenant. If the tenant wishes an interim cleaning during the weekend, the tenant will also pay an additional cost for this.
In the case of an intermediate cleaning, the tenant must be responsible for tidying up the accommodation and doing the dishes and taking out the garbage. If this is not done by the tenant, the in-between cleaning cannot be done, costs incurred by Holiday Suites will still be charged to the tenant. Each unit is to be cleaned biweekly either by the tenant or Holiday Suites. In addition, Holiday Suites has the right to enter the residence in case of gross negligence or disorder.
Upon arrival, sheets are included in the rental price. For stays longer than 2 weeks, Holiday Suites will schedule and charge for interim sheet packs (as agreed upon in the individual quote). The beds are not made by default, the sheet pack will be found on the bed. The bed linen is required to be used by the renters. A Holiday Suites employee will check this. Failure to use sheet packs will result in additional charges for replacement or washing of down comforters and pillows.
Optional towels can be added to the stay. This must be done by the tenant no later than 14 days prior to arrival, and not individually per accommodation unit. An interim towel package may be requested upon request.
Holiday Suites reserves the right to be able to move tenants on a regular basis to another unit, but of an equivalent type.
Operator and tenant wish to enter into a collective agreement for tourist accommodations. The Parties confirm that they are aware of the general terms and conditions of sale (see www.holidaysuites.eu) in this regard, which will continue to apply in full and in their entirety, as long as and only insofar as not expressly agreed otherwise in this agreement.
The following definitions are agreed upon between the parties:
(a) The Belgian C.V.B.A. “Holiday Suites” (0834.230.286) and/or the Belgian cvba “Holiday Suites International” (0644.384.658) are hereinafter collectively described as “Holiday Suites”.
b) In an agreement made between Holiday Suites and a legal or natural person as a second party, this legal or natural person is meant when referring here to terms such as “tenant” and not the main person in charge on site who practically accompanies the group during their stay.
The standard timeline for booking and payment of business bookings is as follows:
a) The renter sends a request for quotation to Holiday Suites.
b) Holiday Suites inquires and prepares a quotation.
c) The renter confirms the quotation. The renter checks that the requested accommodations are still available. When confirming the offer, the hirer also agrees to Holiday Suites “general terms and conditions and house rules.
d) After receiving confirmation of the booking, the booking is entered.
e) The hirer receives confirmation of the booking made with Holiday Suites” reservation number.
f) The hirer provides the complete list per room of guests, including their cell phone number and email address. In this way Holiday Suites can provide the necessary information for the stay.
g) No later than 30 days prior to arrival: 100% of the total amount including the security deposit must be paid.
h) No later than 2 calendar days prior to arrival: Holiday Suites provides via e-mail the access codes, directions and practical information.
i) Arrival day: the accommodations are available from 3 p.m. (see also article 12).
j) During the stay: If Holiday Suites can assist you further or if the tenant has questions, you can always contact Holiday Suites at the telephone number +32 (0)2 588 03 03. Holiday Suites can be reached 7/7 from 8am to 10pm.
k) Check-out: Before leaving, you have to do the dishes in each accommodation, empty the garbage cans and put the bed linen in the linen bag. If no linen bag is present, the sheets may simply be left on the kitchen floor. Check-out must be done by 10am . If the accommodation is not vacated in time, an extra night (including rent, energy cost and accommodation tax) will be charged (see also Article 12).
l) If there is no damage and all check-out tasks were performed correctly, Holiday Suites will refund the security deposit to the renter.
m) In case of damage or costs related to tasks not performed, the renter will receive an invoice. The amount to be collected will be deducted from the security deposit or paid extra by the tenant.
Holiday Suites only accepts reservations from legal entities, and natural persons over 18 years of age. Holiday Suites reserves the right to refuse a reservation at any time without giving reasons. Holiday Suites must be provided in advance with all personal data of all guests including address, phone number and email address of all persons present during the stay. This is to enable the necessary communication with guests and to be in compliance with tourism legislation. Otherwise Holiday Suites will not be able to communicate important arrival and departure information (access code, directions, etc.).
Each tenant staying at Holiday Suites must have a different permanent address. Holiday Suites caters only to recreational tourist stays and tourism in the course of business.
The conditions are granted to the lessee for the purpose of his activity. They were granted on the express condition that the stay in Holiday Suites, operated under the Holiday Suites Group brand, is part of a business booking. These conditions do not apply to standard rentals to individuals through the website.
The lessee undertakes not to communicate, directly or indirectly, in any manner whatsoever, the prices granted to him under the present contract to third parties; in the event of indirect sale, he is bound to impose this obligation on his co-contractor. These prices are not commissionable.
This contract is concluded intuitu personae. The lessee undertakes to comply with and enforce all the obligations that accrue to him by signing this contract. This obligation is considered an obligation of result.
For corporate bookings, a customized quote is always provided by Holiday Suites.
The prices indicated, unless expressly stated otherwise in the commercial offer, are prices per accommodation and/or per person per night, including: VAT, lodging tax, energy costs, final cleaning and linen package(s) (once on arrival). The VAT rate in force on the day of invoicing will be finally charged.
If the order (number of accommodations, number of persons or related services) differs more than 10% from the original estimate in the period prior to confirmation, or if the date or duration of the stay differs from the original request, Holiday Suites may make a new offer which, if necessary, will replace the old proposal.
Holiday Suites reserves the right to run promotions at all times. This is independent of already agreed upon rates. The price agreed on the signed quotation is binding and cannot be revised without Holiday Suites’ agreement.
Any contract modification must be requested in writing and in advance by the renter. Holiday Suites also confirms the acceptance of this change in writing. If no agreement is found, Holiday Suites reserves the right to cancel the contract and apply the penalties mentioned in Article 6.
At the latest 7 days before arrival, Holiday Suites must be in possession of a list of all participants (name, cell phone number and email address). Only in this way can Holiday Suites forward all necessary information to the guests before arrival. If there is a change in the staying guests during the stay, this must always be communicated to the tenant 48h before the arrival of the new guests.
For billing purposes, we consider and charge for all services ordered for the entire stay. Full or partial cancellation of the original reservation must always be made in writing and in a timely manner to Holiday Suites.
A change in the period in which the group stays or a partial cancellation of the group may be considered a full cancellation at Holiday Suites.
Partial cancellation is equivalent to a 10% reduction in the invoice amount. This may relate both to a change in the period of stay and / or a change in the number of rooms / persons and / or to the discounts applied.
For cancellations or reservations within 30 days before arrival or during the stay, we apply the following cancellation terms:
Holiday Suites receives the cancellation
Cancellation fee (% of total invoice amount)
between booking confirmation and up to 14 days before departure
Between 14 to 8 days before arrival
70%
Within 7 days before arrival or on the day of arrival
100%
In case of no-show (cancellation without prior written and temporary notice), Holiday Suites reserves the right to charge the renter a fee equal to 100% of the amount of the services reserved for the entire stay.
Arrival is foreseen on the day of arrival from the agreed hour (until 10 p.m.). Failure to arrive within 24 hours of the agreed date without notice may be considered a cancellation (no refund).
If the execution of the agreement is prevented or made impossible in whole or in part, temporarily or not, and this due to circumstances beyond the control of Holiday Suites (strikes, pandemic, danger of war, terrorism, blockades, fire, floods, storms and other serious disturbances of any kind), force majeure exists on the part of Holiday Suites.
In exceptional circumstances or in cases of force majeure, Holiday Suites reserves the right to transfer all or some of the guests, at no extra charge, to accommodation of at least an equivalent category. The cost of the transfer shall be borne by Holiday Suites. Holiday Suites will not charge any form of compensation for this.
Unless otherwise stated in the confirmed offer, the customer must pay the stay in full 30 days before arrival.
Payments are made in the currency stated on the invoices issued by Holiday Suites.
If payment deadlines are not met, Holiday Suites is entitled to demand the outstanding balance from the client immediately. In this case, the payment from the client must reach Holiday Suites within 7 days from the date of Holiday Suites’ written request. If the client does not pay the amount within the stipulated period, the reservation will be considered cancelled as a result. In this case, any down payment shall be considered part of the compensation.
Holiday Suites will send an invoice in advance per (group) reservation.
All payments are made by bank transfer to the account number of the relevant Holiday Suites company (as indicated on the invoice). Bank fees charged for payment of invoices are the responsibility of the customer. Per exception and subject to Holiday Suites approval, payment can be made via a payment link provided by Holiday Suites. For this, however, a surcharge of 2.5% is applied to the full amount. We would like to point out that trading securities and checks from countries other than Belgium are not accepted as means of payment.
The deposit must be paid to Holiday Suites prior to arrival. Payments of the guarantees are made by bank transfer to the account number listed on the guarantee document, which will be transferred to the Renter by Holiday Suites.
The guarantee is determined according to the conditions communicated with the offer and/or invoice. With it, damages may be paid to Holiday Suites, to which the client agrees. In the absence of funds for the payment of damages, the client must systematically supplement this deposit. The deposit or the remaining amount after payment of damages, will be released only at final check-out after inspection of the accommodation by Holiday Suites.
At the end of the rental period – and this within 3 weeks – the deposit (or the remaining deposit minus expenses incurred for damages) will be refunded by Holiday Suites to the customer’s account by wire transfer. To ensure prompt refunding of the deposit, it is important that Holiday Suites is in possession of an IBAN and SWIFT/BIC code at the time of booking.
VAT, as well as other taxes and charges depend on the location of Holiday Suites and are subject to change upon request from local authorities.
The negotiated rates include VAT. These will be invoiced by Holiday Suites to the renter. If the applicable VAT rate, included in the negotiated rate, increases or decreases after the conclusion of this agreement, the rates applied by Holiday Suites to the renter will be adjusted.
The VAT rate applied will be the rate in effect on the date of issue of the invoice.
In case of non-payment of invoices within the contractually agreed term, a first reminder will be sent. If these invoices remain unpaid again, conventional interest will become payable at the reference interest rate increased by 8% as referred to in Article 5, second paragraph, of the Law of August 2, 2022 on combating late payment in commercial transactions. It is hereby agreed that this interest will be calculated on the invoiced amount including VAT. In case of debt collection, a flat administrative fee of 15% of the amounts due becomes payable. Any incident of payment with another Holiday Suites residence in the Holiday Suites Group may result in termination of this contract, without the client being entitled to claim compensation.
Any request for changes to the billing-payment terms stated under this article must be submitted to Holiday Suites for formal approval, in a timely manner and in writing, and may result in a file management fee supplement.
The Lessee undertakes to obtain and maintain the insurance required for the exercise of his activity. Holiday Suites also declares to have taken out insurance covering Holiday Suites’ activities.
This contract is governed by Belgian law.
The Parties declare domicile for the execution of the present agreement at the respective seats of the companies they represent, or at the address of the (natural person) tenant.
Tenant communications to Holiday Suites are handled by the tenant. Changes or cancellations in the case of a business reservation are not handled by Holiday Suites per accommodation unit. The renter makes any cancellations or changes in writing or by telephone (subject to written confirmation afterwards).
Holiday Suites’ house rules must be respected by the tenants at all times. If these house rules are systematically not respected, Holiday Suites is obliged to terminate the cooperation as agreed in the individual agreement.
If one or more individuals placed by the renter in one of the residences in Holiday Suites do not comply with these rules, that person will leave the accommodation within the predetermined period determined by Holiday Suites. The person in question will no longer be accepted for future stays in Holiday Suites residences. The tenant will house the person in question somewhere else.
Serious violations:
The house rules apply throughout the estate and in both the accommodations and the common parts of the residences.
For residences where an outdoor pool is available, there is no access for tenants to the outdoor pool (unless otherwise stated in the agreement).
For residences with a parking space, the use of this parking space is permitted only with the express permission of Holiday Suites or upon payment of the parking fee.
Holiday Suites has the right to discontinue its services when tenants hinder the proper functioning of Holiday Suites or endanger the good name and/or safety of Holiday Suites and/or its tenants. Renters shall bear the repair costs in the event of damage to the accommodations provided.
If, after entering the accommodation, the renter finds that something is missing or broken, the renter must report it the day of arrival (as stated on the reservation) and within the arrival hours (between 3pm and 10pm) by telephone at +32 (0)2 588 03 03. If not, this will be charged after departure.
It is strictly forbidden to allow people who are not registered tenants to stay. If such facts are established by one of our Holiday Suites employee or representative, Holiday Suites has the right to remove the tenants from the property, without the right to a refund and/or with deduction of the deposit.
Under no circumstances may the renter take up residence on one or more of the rented accommodations. The renter hereby accepts that the accommodations are reserved for the period indicated on the reservation form. This agreement is in no way subject to the current rental legislation concerning primary residences, as this contract is only a proof of reservation for furnished vacation accommodation and for a limited duration.
Upon request, pets are allowed in Holiday Suites. The additional costs are for the tenant and will be communicated in the offer and / or invoice. A maximum of 2 pets are allowed per accommodation. It is strictly forbidden to keep pets that are not registered. If such facts are established by one of our Holiday Suites employee or delegate, Holiday Suites has the right to charge for the pet(s) for the entire period of stay or remove the tenant from the property, without the right to a refund and / or with deduction of the deposit.
It is strictly forbidden to smoke on Holiday Suites premises. In case of violation, the deposit will be retained in full and a fine of 250 € will be charged for each violation. No cigarette butts or ashtrays may also be visible on the terraces or balconies.
We kindly ask you not to make any noise that can be heard outside the rooms. After several warnings, we will be forced to take appropriate measures. After 10 p.m., we ask everyone to maintain peace and quiet on our property. Our concierge will strictly ensure that the silence is respected and has the right to address the tenants accordingly. Holiday Suites has the right to ask tenants to leave the building due to noise, drunkenness and nuisance on the property or in the building. Tenants are explicitly requested not to move in groups of more than 6 people.
During your stay, please keep in mind that maintenance work may be performed at our premises. We try to keep this to a minimum and there is no entitlement to any compensation. Maintenance work is always notified to tenants before or during the stay.
Holiday Suites is not responsible for theft, loss or damage of any kind during or as a result of the stay. The renter is always jointly and severally liable for damage to or loss of Holiday Suites property.
Under no circumstances should furniture, small equipment and appliances be moved, altered or stolen. Mattresses may also not be moved and placed on other furniture. Sanctions will be taken upon noticing these acts, with Holiday Suites reserving the right to claim possible damages. In case of criminal acts by the tenant or third parties, Holiday Suites has the right to report these acts to the police or to our co-owners.
In case of damage to the accommodation, the common parts of the residence or the domain infrastructure, the deposit will be retained in one lump sum. Holiday Suites has the right to carry out repairs unilaterally. The deposit must be systematically replenished in case of shortages.
No additional equipment may be placed on the patio or visible from outside (by way of non-exhaustive example: no washed clothes on the balustrade, no trash or beer bins visible through the window, no satellite dishes, etc.).
Holiday Suites is a standardized tourist accommodation. Under no circumstances may the arrangement of the unit or exterior be altered (by way of non-exhaustive example: no holes may be drilled, no thumbtacks may be placed, no additional patio furniture may be placed, and nothing may be placed in the hallway).
Kitchen appliances may only be used for normal cooking purposes. No additional electrical appliances not specific to Holiday Suites’ inventory can be used in the accommodation (muv chargers for cell phones and laptops). If this is done, an additional cost of 50 Euro per device will be charged. Electric cars cannot be charged via the electricity provided in the accommodations. In case of non-compliance, an additional cost of 100 Euro will be charged immediately and the consumption of electricity costs of the suite will be checked. In case of high consumption of electricity during the stay, Holiday Suites has the right to charge additional fees. Garbage must be properly disposed of by tenants in the designated containers on the property. No garbage may be deposited next to the containers. Garbage is also not allowed on the terraces or balconies of the accommodations.
All electricity, heating and air conditioning must be turned off when the tenant is not present. Holiday Suites has the right to turn off the above if necessary and charge for non-compliance.
Keys
Holiday Suites may charge for loss of keys, intervention of its own staff or a locksmith. The renter must always ensure that keys are handled as a good steward.
Access codes
The access codes will be sent at the earliest 2 working days before arrival. There is an access code for the residence and an access code for the accommodation. Access codes must always be used correctly. If you have any questions about access codes, please call 003225880303 from 8 a.m. to 10 p.m. at any time. The access codes to the accommodations or to the domain are for personal use only and may under no circumstances be passed on to external parties or visitors.
Wifi is not a guaranteed service. You are not permitted to download videos or live stream videos. If Holiday Suites determines that a violation has occurred, Internet access will be denied for the affected accommodations.
To ensure your safety, you will be filmed in our residences. The purpose of camera surveillance is to establish or detect all kinds of nuisances or criminal acts against our property or third parties. Images are collected, processed or stored for this purpose.
Objects left behind and found afterwards by Holiday Suites can be returned at the request of the tenant. Holiday Suites will charge an administrative fee of at least 25€, this amount can be increased if necessary.
Arrival is scheduled from 3 pm and until 10 pm on the day of arrival. If you do not arrive within 24 hours of the agreed date without notifying us, we will assume that you have cancelled your reservation (no refund is possible).
The vacation accommodation must be vacated by 10 a.m. on the day of departure. Before leaving, do the dishes, empty the garbage cans and remove the bedding from your bed. There is usually a linen bag available for the used bedding. If not, you can throw the bedding on the kitchen floor. If additional work needs to be performed by the cleaning crew, all or part of the deposit (with a minimum of 50 euros per task not performed) will be retained, administration fees will also be charged. Final cleaning will be performed by Holiday Suites. Tenants will leave their accommodation and the residence no later than the agreed time. The keys (if applicable) will be returned at the agreed location. If the accommodation is not released on time, an extra night will be charged (including rent, energy costs and residence tax)
If a renter steals and/or damages Holiday Suites equipment or devices for any reason, the following fees will be charged:
This list is not exhaustive.
Following rates will be charged in case of non-performance of basic cleaning tasks in interim cleaning or final cleaning:
Other costs that may be charged:
This list is not exhaustive.
Before your arrival and after your departure, cleaning is always done by Holiday Suites itself for quality reasons.
A Holiday Suites employee has the right to inspect the unit at an agreed upon time.
Holiday Suites will schedule interim cleaning for stays longer than 2 weeks (as agreed upon in the individual quote). There will be an additional charge for each interim cleaning. Tenant will be notified in advance of the day of the interim cleaning. If the tenant refuses the interim cleaning, it will still be charged. An additional interim cleaning will also be scheduled and paid for by the tenant. If the tenant wishes an interim cleaning during the weekend, the tenant will also pay an additional cost for this.
In the case of an intermediate cleaning, the tenant must be responsible for tidying up the accommodation and doing the dishes and taking out the garbage. If this is not done by the tenant, the in-between cleaning cannot be done, costs incurred by Holiday Suites will still be charged to the tenant. Each unit is to be cleaned biweekly either by the tenant or Holiday Suites. In addition, Holiday Suites has the right to enter the residence in case of gross negligence or disorder.
Upon arrival, sheets are included in the rental price. For stays longer than 2 weeks, Holiday Suites will schedule and charge for interim sheet packs (as agreed upon in the individual quote). The beds are not made by default, the sheet pack will be found on the bed. The bed linen is required to be used by the renters. A Holiday Suites employee will check this. Failure to use sheet packs will result in additional charges for replacement or washing of down comforters and pillows.
Optional towels can be added to the stay. This must be done by the tenant no later than 14 days prior to arrival, and not individually per accommodation unit. An interim towel package may be requested upon request.
Holiday Suites reserves the right to move tenants to another unit on a regular basis, but of an equivalent type.
